목차

제1장 과업의 개요 ·········································································································· 1
제1절 과업의 배경 및 목적 / 3
제2절 과업의 내용 및 범위 / 4
제2장 일반현황조사 ········································································································ 9
제1절 조사개요 / 11
제2절 버스 일반현황조사 / 15
제3절 택시 일반현황조사 / 43
제4절 지하철 일반현황조사 / 46
제3장 이용자 만족도 조사 ···························································································· 53
제1절 버스이용자 만족도 조사개요 / 55
제2절 버스이용자 만족도 분석 / 67
제3절 지하철이용자 만족도 조사 / 91
제4장 이용실태조사 ······································································································· 119
제1절 조사개요 / 121
제2절 시내버스 승?하차 특성 분석 / 135
제3절 노선별 정류장간 O/D 조사 및 통행목적 분석 / 148
제5장 결 론 ····················································································································· 199
제1절 종합 분석 결과 / 201
부 록 ·································································································································· 205