제1장 프로젝트 개요 ······································································································ 3
제1절 추진 배경 및 목적 / 5
제2절 추진 방향 / 6
제3절 추진 전략 / 7
제4절 사업수행 프레임워크 / 8
제2절 프로젝트 수행경과 / 9
제2장 환경분석 ············································································································· 11
제1절 환경분석 프레임워크 / 13
제2절 외부환경 분석 / 17
제3절 니즈 분석 / 47
제4절 내부역량 분석 / 61
제5절 주요 이슈 및 변화 방향 / 83
제3장 업무 현황분석 ······································································································ 87
제1절 분석의 목적 및 체계 / 89
제2절 업무 프로세스 정의 / 93
제3절 개선대상 프로세스 선정 / 105
제4절 유관기관 업무협조체계 분석 / 111
제5절 개선대상 프로세스 분석 / 131
제6절 목표모델 설계방향 / 141
제4장 정보시스템 현황분석 ·························································································· 153
제1절 현황분석 프레임워크 / 155
제2절 IT 전략 및 방향성 분석 / 159
제3절 정보화 관리 업무 아키텍처 분석 / 167
제4절 데이터아키텍처 현황분석 / 181
제5절 어플리케이션 아키텍처 현황분석 / 199
제6절 테크니컬 인프라 아키텍처 현황분석 / 211
제7절 개선방향 정립 / 223
제5장 벤치마킹 ··············································································································· 231
제1절 벤치마킹 프레임워크 / 233
제2절 정보기술 동향 분석 / 237
제3절 해외기관 벤치마킹 / 261
제6장 비전 및 전략 ········································································································ 281
제1절 미션 / 283
제2절 비전 및 전략체계도 / 287
제3절 세부추진과제 도출 / 295
제4절 우선순위의 정의 / 303
제7장 목표모델정의 ······································································································· 311
제1절 핵심추진과제 / 313
제2절 정보제공서비스 향상 / 321
제3절 조사/분석 및 연구 방법의 개선 / 409
제4절 DB효율성 증대를 위한 프로세스 개선 / 463
제5절 통합 및 연계 시스템 구축 / 507
제8장 중장기 사업계획 ·································································································· 585
제1절 비전 및 BPR/ISP 결과 / 587
제2절 중장기 사업계획 / 593
제3절 세부추진과제 정의 / 599
부록 ···································································································································· 629